HFMA Annual Conference 2019

Sessions Speakers Exhibitors Floor Plan Buzz

8 Initiatives to Support Patient Financial Care (Room W308)

26 Jun 19

8:00 AM - 9:15 AM

Tracks: Patient Accessibility, Engagement, and Experience

Speaker(s): Allyson Keller, Executive Director, Patient Connection Center, Piedmont Healthcare; Andrea Mejia, Executive Director of Patient Financial Care, Piedmont Healthcare; Brian Unell, Vice President, Revenue Cycle Transformation and Integration, Piedmont Healthcare

Learn how and what Piedmont Healthcare (PHC) is doing on its multiyear journey to evolve its revenue cycle to support patient financial care. This session will provide details on eight separate initiatives across a patient’s continuum of interactions with PHC, from scheduling/pre-registration through customer service. You’ll examine changes to people, process, technology and even facility layout that have the potential to dramatically improve the patient financial care journey.

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