HFMA Annual Conference 2019

The New Reality: Challenges and Opportunities for Patient Experience (One of three sessions offered today, focused on Patient Accessibility, Engagement, and Experience.) (Room W311)

Key market shifts continue to necessitate a change in how providers approach patient payment and engagement strategies. In this session, you'll hear from leaders at a variety of organizations and their perspective on technology’s evolving role in a patient-centric revenue cycle. Discussion topics will include the role of data and digital technology in healthcare and how to balance digital solutions with human-centered design to achieve desired outcomes, via care models centered on patient engagement and experience. (See sessions CH4A at 1:30 PM and CH4B at 2:45 PM, today, for additional sessions focused on Patient Accessibility, Engagement, and Experience.)

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