The Car Wash Show 2019

PEER POWER HOUR: Difficult Conversations with Unhappy Customers (Member Experience) (Room 105AB)

13 May 19
9:15 AM - 10:15 AM

Tracks: Member Experience, Peer Power Hour, Schedule of Events

Speaker(s): Orlando Scott, District Manager, Zips Car Wash; Jimmy Starnes, Mammoth Holdings LLC; Mike Black, Board Member, Valet Car Wash

In this session, hear from your peers on how they’ve navigated difficult conversations with unhappy customers. Hear real world examples about converting your haters into your lovers.