The Car Wash Show 2019

Sessions Speakers Exhibitors Floor Plan Buzz

IMPACT SESSION: Talk Triggers (Marketing) (Room Grand Ballroom BC)

14 May 19
8:00 AM - 9:00 AM

Tracks: Basic Pass, Marketing, Premium Pass, Quick Hits

Customer experience is how you make the customers feel. Great customer experience occurs when you exceed customer expectations. And when you do so, customers are COMPELLED to talk about you. In this fast-paced, timely, dynamic session, Jay will teach his customer experience excellence framework, showcasing how any business can turn customers into advocates. Using customer service, operational excellence and small (yet memorable) differentiators, Jay’s customer experience formula is in use all over the world. Jay will share the three primary ways to use customer experience to trigger word-of-mouth, illustrate mistakes to avoid and inspire audiences to put new strategies into practice immediately.