People remember experiences and how you make them feel. In life, we look to stay connected to the people, events and places that amplify our experiences. Think Disney, Zappos and Ritz-Carlton. Their commitment to the customer experience is what makes them successful. They know how to make their customers stop and say WOW! It is the WOW! that gets them to come back and bring their friends. Would your service get a WOW! response from your customer?
If you "blend" in a competitive marketplace then "the game is over." By learning how to create and deliver memorable customer experiences, you amplify customer connections while building loyalty. So, why stop there when you can build even more memorable experiences for those in your life? Build them for your employees to activate their engagement and retention. Build them for your family to transform the mood and energy at home. Everything improves and everyone becomes a better version of themselves.