Managing a claim means dealing with a loss that’s already happened, so it makes sense that claims administration can be perceived as a reactive rather than proactive function.
For that reason, the marketplace often treats third party administrators as a commodity. TPAs can be seen as claim process workhorses. Give them a task, they get it done. For checking items on the to-do list, they are reliable partners. But is it possible to look to a TPA to be a consultative partner for long term change?