How to Increase Profit and Improve Customer Experience at Your Attraction!
(Room Conference Room #4)
18 Jan 20
1:00 PM
-
2:00 PM
Haunt owners spend a great deal of time and energy on the creation of their haunted event, but how much time is devoted to improving the overall customer experience? In this revealing session, Brad Weinstein will show you how to uncover opportunities at your haunt to increase guest satisfaction (and ultimately increase your profit). In today's world of rising expectations and online reviews, guest satisfaction has never been so critical to the success (and failure) of a haunt. This advanced class is designed for Pro haunters, but everyone is welcome to join in the discussion!