Nightclub & Bar 2016

Bob Brown
President
Bob Brown Service Solutions


Bob’s tactical practical approach helps hotels, restaurants, clubs and casinos, increase sales, improves market position, improves leadership skills and boost employee morale and retention. Bob’s high content, inspirational presentations are packed with proven takeaways. Bob Brown is president of Bob Brown Service Solutions, pioneered Marriott’s Service Excellence Program for front office and delivered presentations and developed programs for Disney, Nordstrom, Hilton, Harrah’s, Morton’s of Chicago, Olive Garden and Red Lobster. He’s frequently quoted in the New York Times and the Wall Street Journal and is the author of The and The Big Brown Book of Managers’ Success and soon to be released, Magnificent Manager.

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