National Workers’ Compensation and Disability 2017

Janine Kral
VP Risk Management
Nordstrom


After graduating from the University of Washington with a double major in Communications and Psychology, Janine gained valuable real world experience working as a multi-line claims adjuster. In 1987, she brought that expertise into the newly formed Risk Management Department at Nordstrom, helping to evolve the program into its present state, and in 2008 became the Vice President of Risk Management. Over the years, Janine has reduced the Total Cost of Risk at Nordstrom, weaving the company culture of customer service into a best in class Risk Management program. Her team of seventy-five professionals are responsible for managing all litigation and claims for the company; insurance procurement; legal and compliance support for privacy, employment and loss prevention; and business resiliency including crisis management, emergency response and preparation and business continuity. Janine has been on the Board of the Workers Compensation Research Institute for twenty years, and is currently serving as Vice Chair.

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