2019 NACDA and Affiliates Annual Convention
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BC
Johnson
BC Johnson
Chief Listener
The BCJ Group
Bill Carl "BC" Johnson Prior to founding The BCJ Group, Bill Carl “BC” Johnson worked in the hospitality and tourism industry for 20 years at The Walt Disney World Resort and led major client engagements for the world-renowned Disney Institute. He has worked with the NFL on five Super Bowls, launched a league wide customer service initiative for the NBA, shaped the cultures of multiple franchises and crafted strategic plans for major college athletic departments. BC received a Bachelor’s Degree in Finance from the University of Florida and holds a Master of Sports Administration from Ohio University.
Sessions :
CEFMA General Session: A Conversation with the Experts: Delivering a Customer-Centric Experience
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