IAAPA Attractions Expo 2018

Steve Mayers
Airport Director, Customer Experience, ADA and Title VI Coordinator
Hartsfield-Jackson Atlanta International Airport


Steve Mayers is the Airport Director of Customer Experience, ADA and Title VI coordinator at Hartsfield Jackson International Airport. He oversees the guest experience, social media, ADA administration, volunteer and nonprofit programs, and team member development. For Mr. Mayers, successful management of the world’s busiest and most efficient airport comes down to one matter: excellent customer service. As head of the customer experience, he views the more than 100 million passengers as his guests and seeks to unite airlines, airport vendors and local businesses to create the ultimate traveler experience from curbside to gate — and back. With more than 25 years of management and hospitality experience, Mr. Mayers has held leadership positions in some of the world’s leading companies, including Sandals Resorts, Wells Fargo, Radisson and Best Western Hotels & Resorts. Steve has earned the prestigious International Airport Professional (IAP) designation, is a Certified Hotel Administrator (CHA), and a graduate of Temple University’s Fox School of Business.

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