Cable-Tec Expo 2018

Lisa Pinkey-Coleman
Director, Outside Plant Engineering & Construction
Cox Communications, Inc.


As the Director of Technology – Engineering & Construction Operations, Lisa is leading an effort to build an Enterprise performance management model for Outside Plant (OSP). She provides OSP operational reviews and is working deploy a performance management tools centered around data, reporting and analytics, to drive workflow process improvements aimed at enhancing the employee and customer experience, while driving cost and operational efficiencies. Lisa has been with Cox for 20 years and has 12 years of experience in Technology leadership roles related to Data Analysis, Business Intelligence, BI Platform Management, Technology Reporting, and Technology Process and Governance. She also spent first eight years of her career at Cox in the Customer Operations, holding roles Call Center Operations, Call Volume Forecasting/Analysis, and Call Center Scheduling and Reporting. Lisa has a BS in Economics from the University of San Diego and is working on completing her MBA with a concentration in Finance.

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