Euro Attractions Show 2019

Manuel Jacquinet
Président
Malpaso


Customer service and call center specialist for 18 years, editor-in-chief of En-Contact magazine, which he founded in 2000, founder of Colorado Conseil consultants, and Colorado, the telemarketing school in 1997, Manuel Jacquinet is a noted expert on customer service and call center issues. In this respect, he was called in 2004 by Jean-Louis Borloo, at the time the Minister for Employment, to work with him as an expert adviser, and to design and implement a policy plan focused on the French call centre industry. As a journalist and writer (both activities now grouped in the Malpaso entity), he is still following the news of this industry and advising some of its top players in France and abroad. He is often invited to give his point of view on these issues, which often make the news, be it on television or on the radio. After creating several companies such as TMC, CCL Woodward, and Colorado Conseil, he ceded his shares in the latter company in 2008 to Nexstage, the investment fund, and to his business associate. In 2013, Manuel Jacquinet created the first public event in France dedicated to customer experience (Experienceclient-thefrenchforum.org), in which the first ever “French Forum” was held in the seaside resort of La Baule and received over 150 participants. In January 2013 he was appointed director of RadioCarolineMedia, a publishing, media, and B2B event company based primarily in the UK, France, and soon in Eastern Europe.

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