UB Tech 2019
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Maria
Croft
Maria Croft
Director, Contact Center
Lone Star College
Director of the Contact Center for the OTS at Lone Star College in Houston, Texas. She manages a 24x7x365 team that is responsible for tier 1 and 2 level troubleshooting IT support from faculty, staff and students. Maria holds a B.S. from the University of Houston-Downtown, and is certified in ITIL. Maria has been working in higher education IT for over 13 years. She has passion for the IT world.
Sessions :
IT5 | The One-Stop Shop: Service Center Depot
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