NAMA CTW/IBWA 2019

Ken Epling
Director of Technical Services
Lavit


Ken boasts 30 years of experience in ultra-premium appliance manufacturing in North America, with Global manufacturing experience in New Zealand, Australia, and China. Ken has successfully established best in class premier technical and customer support programs at a national level, with a focus on Customer-centricity, the reengineering and improving processes and strengthening partnerships by providing world-class customer and technical support ensuring the customer's experience is paramount throughout the organization. Ken is most proud of creating a Premier National customer care program known as “The White Glove Service Network.” Ken is best known for his changing the way businesses look at their customer care and technical operations. A few Quotes from Ken: “Though many companies pay great lip service to their service offering, they do not follow through with the support needed to ensure their customer care offering is world-class!” “You must look at your customer care offering as an extension of your sales dept, and treat as such!” “Providing world-class customer care and best in class technical support is an art. You have the blank canvas, what will you make of it?”

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