HFMA Annual Conference 2019

Dawn Allbee
Executive Director of Customer Engagement
The Joint Commission Center for Transforming Healthcare


As Executive Director of Customer Engagement, Ms. Allbee works with health care thought leaders and system executives on their journey to high reliability through deployment of the Center’s high reliability practices and services. She directs operations for customer engagement and product life cycle management for the Center’s high reliability products. In addition, Ms. Allbee provides expert training in change management, facilitation, and Robust Process Improvement® (RPI®) program development for health care organizations nationwide. RPI includes the use of Lean Six Sigma, formal change management and other performance improvement methodologies to drive results. Dawn is one of RPI’s most passionate advocates, training and mentoring leaders on the link between RPI and the pursuit of zero harm. Most recently Ms. Allbee was The Joint Commission’s Director of Corporate RPI, where she not only led the development of RPI internally, ensuring the widespread use of RPI methods as a means of achieving strategic and operational goals, she was also part of the team that championed the deployment of RPI training programs as a mechanism to build improvement capacity within health care organizations. Ms. Allbee also was one of the Joint Commission’s internal leaders for safety culture improvement and provided direction, management, and guidance on change initiatives to senior leadership, staff, and the Joint Commission enterprise. Ms. Allbee earned her masters degree in communication from Eastern Illinois University in Charleston, IL.

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