The Car Wash Show 2019

Nancy Friedman
President
Telephone Doctor Customer Service Training


Nancy Friedman, the Telephone Doctor, is a keynote speaker for large & small automotive companies around the country. From Dealerships to Repair, collision—and yes, oil change—Nancy takes businesses of all sizes that might be dropping the ball when it comes to basic customer service and turns them into thoroughbreds by following her simple directives. Her passion to help small business is second only to the tips, ideas, skills and techniques Nancy brings in her topics. She helps companies communicate better with their customers. Automotive clients include: 2-time keynote speaker at CARSTAR, seven-city tour with Big O Tires, annual conference speaker at Christian Brothers Automotive, Goodyear, Tire Pro, Midas, Grease Monkey, and many other well-respected automotive firms around the country. An 8-time speaker at SEMA, Nancy was raised in Chicago, IL and now lives in St Louis, MO with her husband Dick and two children; all who work with her at Telephone Doctor... and she is still a solid CUBS fan.

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