Cable-Tec Expo 2019

Tom Adams
Executive Vice President
Charter


Drawing on more than 30 years of experience in the cable industry, Tom Adams directs the full range of Charter’s field operations serving 25 million customers across 41 states. His primary responsibility in this role is to ensure that the company’s diverse and multifaceted operations support Charter’s goal of providing outstanding service delivery. Prior to joining Charter in 2012, Mr. Adams spent 17 years with Time Warner Cable. From 2009 to 2012 he served as Regional Vice President of Operations for Wisconsin, managing technical and call center customer service operations serving more than 550,000 customers. From 2002 to 2009, Mr. Adams was Regional Vice President of Operations/Division President, overseeing the Raleigh, Wilmington and Fayetteville, North Carolina markets. His team of approximately 2,000 employees served more than 700,000 customers. During these years his business unit doubled annual revenue while making significant customer service improvements in the company’s technical operations. In 2005 Mr. Adams received the CEO’s Award from Glenn Britt for “Outstanding dedication and leadership in setting a standard of excellence for Time Warner Cable.” Mr. Adams served as a TWC Division President from 1999 to 2002, located in Rochester, New York. Among his accomplishments there were reversing a two-year trend of customer losses by refocusing sales and marketing efforts, and successfully consolidating three unique cable systems into one operating unit. From 1995 to 1999 he was a TWC Division President located in Binghamton, New York. Prior to joining TWC, Mr. Adams served as Vice President of New Business for NewChannels Corporation from 1988 to 1995. Mr. Adams earned a Bachelor of Science in Engineering from Florida International University.

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