Every successful business leader understands the value of the customer experience, knowing that customers satisfaction dictates whether they continue to engage with a business. In this session, customer experience expert Steve Cohen inspires brands to exceed their customer's expectations. He'll discuss customer experience trends and research that will give a fresh perspective benefiting both leaders and businesses in the industry.
In this session you will learn to:
- Establish valuable and memorable customer loyalty and engagement
- Optimize customer experience touch points
- Increase lead conversion and measurable ROMI
- Strengthen accuracy in business forcasting.