We live in a rapidly changing world. When we develop services for today's customer, we must also anticipate the needs of tomorrow’s customer. While we don’t have a crystal ball into tomorrow, we can model and rehearse potential scenarios; we can futurecast. There’s a future that excites our customers and one that will drive them away. Explore techniques adopted from the military, global corporations and top design schools to explore customer service experiences of the future.
(Qualifies for 0.1 NKBA CEU, 1.00 NAHB CE hour, 1.0 NARI CEU)