2020 Medtrade

Sessions Speakers Floor Plan

Creating a Successful Call Center/CSR Team in a Post COVID-19 Business Environment

04 Nov 20
2:45 PM - 3:45 PM

Tracks: Business Operations (Conference Pass Only)

If the COVID-19 pandemic has taught us one thing, it is that we must adapt to being able to work remotely from our traditional business operations. How can we be better prepared to manage our business operations when the virus returns? This is particularly important when dealing with our Call Center and CSR teams. This session will address how we can effectively utilize our staff and increase patient satisfaction despite business disruptions. We will discuss the KPI's and the metrics you need to track for the communications between your patient and members of the care team. Positive interactions with your representatives will help create a loyal relationship with your customers.