Proven Strategies to Immediately Make THE GUEST EXPERIENCE a Positive Topic for You and Your Team
(Room S225)
22 Mar 22
1:00 PM
-
1:45 PM
How do you feel when you read or hear the words "Guest Experience"? Do you feel pride and joy, or do you feel anxiety and frustration? Perhaps you are in the middle and feel your guest's experience is good but not great? In the last 18 months, every restauranteur we started working with was in a place of anxiety and frustration, but they didn't stay there for long.
If you are in the industry, you already know that the guest experience has more complexity than ever before. But, the GREAT news is that the guest experience can go from a negative situation to a positive one…quickly.
We will take a step back and look at the guest experience from 30,000 feet. From there, we will break through the complexity and give you the practical tools you need at ground level.