VenueConnect 2019

Sessions Speakers Exhibitors Floor Plan Buzz

Guest Services for the Next Generation of Fans (Room MPCC - North Building - Level 2 - N229)

24 Jul 19

3:00 PM - 4:00 PM

Tracks: Guest Services, Stadiums

Speaker(s): Bill Carl BC Johnson, Chief Listening Officer, The BCJ Group; Larry Bowman, Vice President, Security Risk Management, Hillard Heintze, a Jensen Hughes company

Is your venue providing the best game day experience for all of your fans? With the next generation of fans coming to our venues, their expectation of what Guest Services means is different than that of the older generations. Are you doing all that you can to keep up with their needs? Come join us for a discussion on how to keep up with the Jones'

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