VenueConnect 2019

Bill Carl BC Johnson
Chief Listening Officer
The BCJ Group


Bill Carl “BC” Johnson is the Founder and Principal Partner of The BCJ Group which specializes in connecting cultures to the employee and guest experience. He believes that for organizations to outpace their competition they need to adopt and implement a customer-centric business strategy. Prior to founding The BCJ Group, BC worked in the hospitality and tourism industry for 20 years at The Walt Disney World Resort and led major client engagements for the world-renowned Disney Institute. He has worked with the NFL on five Super Bowls, launched a league wide customer service initiative for the NBA, shaped the cultures of multiple franchises and crafted strategic plans for major college athletic departments. BC received a Bachelor’s Degree in Finance from the University of Florida and holds a Master of Sports Administration from Ohio University.

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