Tracks: Included with PCBC Passport, Re-Think Conference, Strategy, Vision, Competitive Landscape
Building on Ryo Zsun’s talk from the morning general session, this is an opportunity to further unpack—and apply—the why and the how of the Zappos magic to your own company’s customer experience initiatives. In a smaller, casual, conversational format, you'll be able to ask questions and get a more detailed story of how Zappos built a legendary brand around a culture of service.