Cable-Tec Expo 2019

Winning through consumer experience in the highly competitive smart home (Room Exhibit Hall - Innovation Theater)

As consumers engage ever more frequently with over-the-top (OTT) solutions, Internet Service Providers (ISPs) risk relying solely on speed and price to gain and retain subscribers – leading to a proverbial race to the bottom. However, by leveraging the direct relationships with their customers, there is a huge opportunity for ISPs to pivot and embrace a sustainable growth model based on connected experiences.

Join senior executives from leading ISPs, including Armstrong and Point Broadband, along with Tyson Marian, Chief Commercial Officer at managed Wi-Fi provider Plume and moderator Leslie Ellis for an exposé that will provide unique insights into how ISPs are harnessing the explosion of the smart home for operational advantage. The panel will address the following:

  • What strategies exist for ISPs beyond speed and price?
  • Why managed Wi-Fi is central to building a smart home platform
  • How can a services-based approach enable ISPs to win customers?
  • What are the key technical issues with current Wi-Fi and how are they being addressed?
  • What roles do cloud and Artificial Intelligence play in service delivery?

Presented by Plume