Tracks: Patient Accessibility, Engagement, and Experience
In this session, you’ll hear how one organization crafted a patient-centric strategy to combine analytics, self-service and standardization to improve the billing and payment experience — all within a highly fragmented host system environment. You’ll review the planning, execution and results of a nine-month rollout that drove success for more than 70 hospitals across four different host systems. Small group discussions will enable you to focus on key themes and collaborate on how strategies can be leveraged to improve your own patient financial experience.
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