We are in the Age of the Consumer, and it takes more than a good price and a good product to win. It’s the way you treat each customer, and the way you communicate your value, that matters most.
Every day, tens of thousands of conversations are happening in sales, in the BDC, and in F&I. Sadly, the majority of those conversations end short of a commitment and short of a sale.
If you want to improve your results, you have to improve the quality of your communication. Great communication is the backbone of great customer experience!
With every conversation comes opportunity. Your success is determined by what you ask, what you say, and how you act.
In this session, Mike will show you how you can leverage the power of communication to improve the customer experience, drive appointments, and increase sales!
Primary Learning Objectives:
- Learn how to help your customers confidently answer the 4 questions that they’re REALLY asking themselves.
- Create your own 12 power questions that will increase your influence and forever change your conversations.
- Learn how to create compelling customer experiences by personalizing the way that you communicate with each customer.