Digital Dealer Conference & Expo 27

3 Core Performance Drivers: Accountability, Culture, and a Mindset of World-Class Service (Room Oceanside C)

20 Aug 19
2:25 PM - 3:15 PM

Tracks: Dealer Ops & Management – ALL, Dealer Ops & Management (Leadership)

If you could raise your sales to 700 cars a month by simply changing things right now, would you? Are you willing to open your mind to grow as a person and in your dealership?

For anyone looking to increase business (in any department - sales, service, F&I) this session will help you do just that, through three simple things: accountability, culture, and a mindset of world-class service.

Experience what these can do for your store by learning from the first-hand experience of Alex Flores, general manager of Capitol Chevy. When Alex joined Capitol Chevy as general manager, they were producing, on average, 250 units monthly, and within three years, he has brought his team and the dealership to consistently sell over 700 units per month.

Attend this session to learn what true accountability is, along with how to create the culture necessary to achieve success, all while training your team to embrace the mindset of world-class service. This training will not only enhance you as a person but will raise your sales in every department of your dealership!

Primary Learning Objectives:

  • Excel in accountable actions. In today’s world you hear "be accountable," but what does true accountability look like? Learn how to not only be a coach but a true leader and how to make it a habit to follow through on holding your team truly accountable.
  • Enhance the culture of your dealership. Learn how to get across to your managers and salespeople in training with following the proper process while having passion, energy, and drive.
  • Explore the mindset of world-class service - what it means and how to get your entire team on board.