Consumers are shifting from owning and leasing to an entirely different mindset of transportation between points A and B. This raises questions on how dealerships should staff, source, and spend to maximize and embrace this new reality. This session will provide insight into the future of mobility and how it will impact Tier III. You will review customer behaviors in big markets and understand how that trickles into the suburbs and rural areas, and what it means for your business. As a result of attending this presentation, you will be able to help your dealership prepare to reap the rewards of mobility and dominate market share regardless of the market.
Primary Learning Objectives:
- Gain knowledge of how mobility will impact Tier 1, 2 and 3.
- Gain insight on upcoming trends so you can plan ahead and increase ROI.
- Understand best practices and real-life scenarios to assist in your business plan - all while focusing on maintaining gross and creating long-term customer service experiences.