NWCDC 2019

CM2 | Getting Injured Employees Back to Work Using Biopsychosocial Techniques (Room Islander B-C)

06 Nov 19
2:30 PM - 3:45 PM

Tracks: Claims Management

Speaker(s): Cindy Kincannon, Claims and Fleet Manager, YUM! Brands; Clairmonte Cappelle, Executive Director, Puget Sound Educational Service District; Shari Botelho, Director of Operations, Absentia Solutions

Injured worker biopsychosocial characteristics can compound complex medical conditions and create recovery barriers that impact claims outcomes. But learning up front which claims are at high risk allows claims payers to effectively intervene early and allocate appropriate resources. Hear how the presenters apply a biopsychosocial assessment to identify claims at high risk for poor outcomes and how their adjusters partner with nurse case managers for early interventions that reduce costs and improve injured workers’ outcomes.