An innovative method for managing complex claims with behavioral health components piloted with U.S. Bank produced promising results beneficial for other employers and their workers. The practices applied used established psychology and claims management principles, and the process included behavioral health expert, employer, adjuster, and medical case manager participation. The presenters will share case examples and employee outcomes to demonstrate the program’s elements and their implementation. You’ll also hear concrete takeaways useful for managing active claims and assisting in the return-to-work process.