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Solid waste management for local jurisdictions has seen a significant shift beyond basic garbage and recycling services. Coupled with ongoing budget constraints, expanding regulations and market changes, we tackle with limited staff a host of exciting and complex issues. Learn how the City of Santa Barbara (CA) is using SalesForce, a customer relationship management (CRM) platform, to improve operations, customer service, and data management.
* This session is pre-recorded. Please view the pre-recording if you wish to participate in the roundtable discussion titled Capturing Metrics that Work for You on Thursday, June 25, 2:45 - 3:30 pm EDT in Virtual Room A. The presenter of this session, Dan Rowell, will join Cathy Hall and Brian Pettet for the roundtable discussion.