NADA 2020

Katie Mares
Founder, Chief Inspiration Officer
Katie Mares Consulting


Using her experiences as the CEO of her own consulting firm, building company infrastructure and designing customer experience programs, Katie Mares knows that developing a customer service program is just one small step toward success; it’s the tools and implementation plan that makes a program take flight. Mares is now a leading voice inspiring positive, actionable change in her dealership partners. She has a master’s in adult training and development and is a certified training and development professional.

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