Coffee Fest PNW 2022
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Jeremy
Lyman
Jeremy Lyman
Co-Founder
Birch Coffee
Jeremy co-founded Birch Coffee, a New York City-based coffee company, in 2009. Since then, the company has grown to 14 locations and is considered one of the premiere coffee shops in New York City. The focus of Birch is on service. Customer service is something Jeremy believed was lacking in the Specialty Coffee industry and being that both he and his partner Paul are consumers first, they realized that this was what was necessary to stand out in the industry. To grow the company, Jeremy and Paul have not only created a high level of service, but they've also figured out creative ways to stand out. From eliminating wifi and introducing conversation starters, they have caught the eye of the Wall Street Journal, the New York Times and Forbes who have paid specific attention to these differentiators. Jeremy is also the man behind @coffeedogguy which has garnered over 10M views in only a couple of months on social media.
Sessions :
Customer Service Essentials: Six tips to building your base
*Effective Leadership: Strategies, Systems and Striving for Perfection
*Creative Branding and Marketing Workshop
Attend Coffee Fest, Now What? 10 Best practices to Keep Momentum Going
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