INTIX 41st Annual Conference & Exhibition
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Sessions
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Day
Details
Registration & Hospitality Desk Open
(
Room
Second Floor Promenade
)
20 Jan 20
11:00 AM
-
6:00 PM
MetLife Stadium Venue Tour
(
Room
MetLife Stadium
)
20 Jan 20
11:45 AM
-
4:15 PM
Radio City® Stage Door Tour
(
Room
Radio City Music Hall®
)
20 Jan 20
12:45 PM
-
3:00 PM
Regional Ticketing Groups
(
Room
Morgan
)
20 Jan 20
1:00 PM
-
3:00 PM
Committee/Task Force Chair Meeting
(
Room
Bryant
)
20 Jan 20
3:00 PM
-
5:00 PM
Conference Volunteer Orientation
(
Room
Morgan
)
20 Jan 20
4:00 PM
-
5:00 PM
Mentor Program Meet-Up
(
Room
Nassau
)
20 Jan 20
5:30 PM
-
6:45 PM
Broadway Direct Presents INTIX 2020 Opening Night Reception at the Minskoff Theatre
(
Room
Minskoff Theatre
)
20 Jan 20
7:00 PM
-
9:00 PM
First Timers Meet and Greet
(
Room
Nassau
)
21 Jan 20
7:30 AM
-
8:45 AM
Registration & Hospitality Desk Open
(
Room
Second Floor Promenade
)
21 Jan 20
8:00 AM
-
6:00 PM
OPENING KEYNOTE: “UNINVITED” – Insights from Broadway’s ‘Jagged Little Pill’
(
Room
Sutton Complex
)
21 Jan 20
9:00 AM
-
10:15 AM
Networking Break
(
Room
Second Floor Corridor
)
21 Jan 20
10:15 AM
-
10:45 AM
Are You Ruining Your Relationships? Achieving Customer Relationship Mastery in 2020
(
Room
Gramercy
)
21 Jan 20
10:45 AM
-
12:15 PM
Build Your Patron Journey: Lead Audiences Through the Path of Engagement
(
Room
Nassau
)
21 Jan 20
10:45 AM
-
12:15 PM
How to Profit from the Experience Economy
(
Room
Murray Hill
)
21 Jan 20
10:45 AM
-
12:15 PM
The Age of Distraction – New Trends in Attracting and Retaining Loyal Customers
(
Room
Rhinelander Gallery South
)
21 Jan 20
10:45 AM
-
12:15 PM
Welcome Lunch & Qcue Live Auction
21 Jan 20
12:30 PM
-
1:50 PM
New Year, New You! What to Expect When Considering a New Job
(
Room
Rhinelander Gallery South
)
21 Jan 20
2:00 PM
-
3:00 PM
Special Exhibits & Pop-Ups, the Sequel: Using Technology to Engage Attendees
(
Room
Nassau
)
21 Jan 20
2:00 PM
-
3:00 PM
The Pricing Paradox
(
Room
Bryant
)
21 Jan 20
2:00 PM
-
3:00 PM
Time Management - Seeking the Balance Between Hustle & Rest
(
Room
Murray Hill
)
21 Jan 20
2:00 PM
-
3:00 PM
Wheelchair + Medieval City = Accessibility Nightmare
(
Room
Gramercy
)
21 Jan 20
2:00 PM
-
3:00 PM
Networking Break
(
Room
Second Floor Corridor
)
21 Jan 20
3:00 PM
-
3:45 PM
Discount? Or, Don't Discount?
(
Room
Murray Hill
)
21 Jan 20
3:45 PM
-
5:15 PM
New Customer Acquisition Through Digital Marketing
(
Room
Rhinelander Gallery South
)
21 Jan 20
3:45 PM
-
5:15 PM
So You Want to Be an Innovator: Accelerating Startups in the Live Entertainment Space
(
Room
Nassau
)
21 Jan 20
3:45 PM
-
5:15 PM
Standards Save the World: Ensuring a Successful Future for Ticketing
(
Room
Bryant
)
21 Jan 20
3:45 PM
-
5:15 PM
The Broadway Road: Wherever We Go, Whatever We Do, We Do It Together
(
Room
Gramercy
)
21 Jan 20
3:45 PM
-
5:15 PM
Exhibit Hall Grand Opening & Reception
(
Grand Ballroom
)
21 Jan 20
5:30 PM
-
7:30 PM
Power Hour presented by Patron Technology
(
Room
Herb N Kitchen
)
21 Jan 20
10:00 PM
-
11:59 PM
Registration & Hospitality Desk Open
(
Room
Second Floor Promenade
)
22 Jan 20
8:00 AM
-
6:00 PM
Town Hall General Session: Industry Leadership in Today’s Entertainment Industry
(
Room
Sutton Complex
)
22 Jan 20
8:30 AM
-
10:30 AM
Exhibit Hall Morning Mixer & Liquid Brunch
(
Grand Ballroom
)
22 Jan 20
10:30 AM
-
12:00 PM
Awards Lunch & Qcue Live Auction
22 Jan 20
12:00 PM
-
2:00 PM
ADA in Ticketing - Best Practices from Multiple Perspectives
(
Room
Gramercy East
)
22 Jan 20
2:00 PM
-
3:00 PM
Audits Are Not a Sexy Topic
(
Room
Bryant
)
22 Jan 20
2:00 PM
-
3:00 PM
Blockchain: The Future of Ticketing or Just a Fad?
(
Room
Rhinelander Gallery North
)
22 Jan 20
2:00 PM
-
2:15 PM
Can We All Get Along?
(
Room
Morgan
)
22 Jan 20
2:00 PM
-
3:00 PM
Finding Calm: How Mindfulness Can Help You Lead, Learn, and Live Better
(
Room
Murray Hill East
)
22 Jan 20
2:00 PM
-
3:00 PM
Fraud and Ticketing - Why a Chargeback Isn't Always a Disgruntled Patron
(
Room
Nassau East
)
22 Jan 20
2:00 PM
-
3:00 PM
Inspiring Others When You Are Also Uninspired
(
Room
Rhinelander Gallery South
)
22 Jan 20
2:00 PM
-
3:30 PM
InVENNtory Management: The Converging Relationship Between Pricing and Marketing Strategies
(
Room
Murray Hill West
)
22 Jan 20
2:00 PM
-
3:00 PM
Let’s Talk About YOUR Secondary Market – Friend, Foe or Don’t Know?
(
Room
Madison
)
22 Jan 20
2:00 PM
-
3:00 PM
Run, Hide, Fight: Preparing for & Reacting to an Active Shooter Incident
(
Room
Rhinelander Gallery Center
)
22 Jan 20
2:00 PM
-
3:00 PM
Sell More Tickets: The Power of Facebook and Instagram Ads
(
Room
Nassau West
)
22 Jan 20
2:00 PM
-
3:00 PM
Women in Leadership: Getting Candid about Motivation and Success
(
Room
Gramercy West
)
22 Jan 20
2:00 PM
-
3:30 PM
Technology – Three Steps to Move from “Oh, No” to “Yes!”
(
Room
Rhinelander Gallery North
)
22 Jan 20
2:20 PM
-
2:35 PM
GalaPro App
(
Room
Rhinelander Gallery North
)
22 Jan 20
2:40 PM
-
2:55 PM
Analytics Are Not Just for Sports: Capturing Data to Identify Customer Value
(
Room
Rhinelander Gallery North
)
22 Jan 20
3:00 PM
-
3:15 PM
Exhibit Hall Open with Dessert
(
Grand Ballroom
)
22 Jan 20
3:00 PM
-
5:00 PM
The Dos and Don'ts for a Great Online User Experience
(
Room
Rhinelander Gallery North
)
22 Jan 20
3:20 PM
-
3:35 PM
TicketsWest Surprise Boxes
(
Grand Ballroom
)
22 Jan 20
4:00 PM
-
4:30 PM
Celebration Concert
(
Trianon Ballroom
)
22 Jan 20
8:30 PM
-
10:00 PM
INTIX After Party
(
Room
Herb N Kitchen
)
22 Jan 20
10:00 PM
-
11:59 PM
Registration & Hospitality Desk Open
(
Room
Second Floor Promenade
)
23 Jan 20
8:30 AM
-
12:00 PM
Annual Business Meeting Breakfast
(
Room
Sutton Complex
)
23 Jan 20
9:00 AM
-
10:30 AM
A Strategy For Future Success: Integrating Technology with Box Office Expertise
(
Room
Rhinelander Gallery Center
)
23 Jan 20
10:30 AM
-
12:00 PM
Can You Sell Out in Two Minutes? No! Here's Why
(
Room
Madison
)
23 Jan 20
10:30 AM
-
11:30 AM
Cradle-to-Grave: Find the Kids, Get the Money
(
Room
Morgan
)
23 Jan 20
10:30 AM
-
11:30 AM
Developing a New Audience through Digital Access Programs
(
Room
Bryant
)
23 Jan 20
10:30 AM
-
11:30 AM
Leadership in Corporations: Corporate Culture and How to Find Your Own Brand
(
Room
Murray Hill East
)
23 Jan 20
10:30 AM
-
11:30 AM
Mitigating Fraud for Today’s Hyper-digital Customer
(
Room
Nassau West
)
23 Jan 20
10:30 AM
-
11:30 AM
No-Shows: a problem…or an OPPORTUNITY?
(
Room
Rhinelander Gallery South
)
23 Jan 20
10:30 AM
-
11:30 AM
Personalize Me: Marketing Automation in Service of the Customer
(
Room
Nassau East
)
23 Jan 20
10:30 AM
-
11:30 AM
Revising Season Tickets, Offers and Subscriptions - Two Essential Ingredients to Filling Your Venue
(
Room
Rhinelander Gallery North
)
23 Jan 20
10:30 AM
-
10:45 AM
Service is the Best Form of Marketing
(
Room
Gramercy West
)
23 Jan 20
10:30 AM
-
11:30 AM
Walk in My Shoes - Understand The Personas of Your Guests
(
Room
Gramercy East
)
23 Jan 20
10:30 AM
-
11:30 AM
Your Ticket Office Team is More Valuable Than Your CEO
(
Room
Murray Hill West
)
23 Jan 20
10:30 AM
-
11:30 AM
Sometimes Lots of Data is Just TMI
(
Room
Rhinelander Gallery North
)
23 Jan 20
10:50 AM
-
11:05 AM
Training to Retain Part Time Staff
(
Room
Rhinelander Gallery North
)
23 Jan 20
11:10 AM
-
11:25 AM
INTIX Mentor Program – Learn About Requesting an INTIX Mentor
(
Room
Rhinelander Gallery North
)
23 Jan 20
11:30 AM
-
11:45 AM
Ask the INTIX Mentors - Learn More About Making a Positive Impact
(
Room
Rhinelander Gallery North
)
23 Jan 20
11:50 AM
-
12:05 PM
Exhibit Hall Open with Lunch
(
Grand Ballroom
)
23 Jan 20
12:00 PM
-
2:00 PM
Volunteer Fair & Committee Meetings
(
Room
Madison
)
23 Jan 20
1:00 PM
-
2:00 PM
Closing Keynote: Strategies for Overcoming Adversity and Failure
(
Room
Sutton Complex
)
23 Jan 20
2:15 PM
-
3:30 PM
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