NATSO Connect 2020

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Sessions (41)

New Truckstop and Travel Plaza Member Dinner (Room Crest 3/4)

06 Feb 20
6:30 PM - 8:30 PM
Private event. Invite and RSVP required. More...

H.R. Sharegroup (Room Crest 5)

07 Feb 20
8:00 AM - 1:00 PM
NATSO’s H.R. sharegroup brings together H.R. professionals throughout the truckstop and travel plaza industry to learn from their shared expe... More...

Travel Center Profit Drivers Retail Tour (Room Please meet in the main hotel lobby)

07 Feb 20
8:00 AM - 12:00 PM
Speaker(s): Darren Schulte ; Don Quinn
Led by NATSO’s Travel Center Profit Driver experts Don Quinn and Darren Schulte, this year’s study tour will provide NAT... More...

Renewable Fuels Master Class (Room Valley 3)

07 Feb 20
9:30 AM - 11:30 AM
Speaker(s): Ginger Laidlaw ; Jeff Hove ; Oscar Garza Esq.
Alternative Fuels Council is offering an in-depth workshop on the Renewable Fuels Standard (RFS) and Renewable Identification Number (RIN) cre... More...

How Truckstops and Travel Centers Can Remain Relevant Within a Rapidly Changing Retail Environment: Opening Kickoff Keynote (Room Aurora Exhibit Hall 3, Center Stage)

07 Feb 20
12:45 PM - 2:15 PM
Speaker(s): Delia Moon Meier ; Lisa Mullings ; Patrik Jacob
After a warm welcome from NATSO Chairman Delia Moon Meier and NATSO President and CEO Lisa Mullings, we’ll hear from retail industry expert P... More...

Great Ideas! Workshop (Room Crest 3/4/5)

07 Feb 20
2:30 PM - 4:45 PM
Speaker(s): Amy Toner ; David Fialkov
Do you have a great idea that has helped your business? Wouldn’t you like to hear the great ideas your peers have implemented? The Great Idea... More...

Welcome Party Reception (Room Aurora Exhibit Hall 3)

07 Feb 20
5:00 PM - 6:00 PM
Sponsored by:    More...

NATSO Foundation Colorado Celebration (Room Ski Village, Hotel Lobby)

07 Feb 20
6:30 PM - 9:30 PM
Registration and additional fee is required. Limited tickets. Visit registration desk to check availability.  Sponsored by:   ... More...

Coffee with the NATSO Board (Room Aurora Exhibit Hall 3)

08 Feb 20
7:30 AM - 8:00 AM
Come and enjoy a cup of coffee with NATSO’s Board of Directors to ask questions and get to know NATSO’s leaders. More...

How are Government Decisions Today Shaping Your Tomorrow?: Keynote and Breakfast on the Show Floor (Room Aurora Exhibit Hall 3, Center Stage)

08 Feb 20
8:00 AM - 9:15 AM
Speaker(s): David Fialkov
David Fialkov, NATSO’s vice president of government affairs and legislative and regulatory counsel, offers his take on what the political lan... More...

Dedicated Trade Show Hours (Room Aurora Exhibit Hall 3)

08 Feb 20
9:15 AM - 11:00 AM
Connect with industry partners in booths and tabletop exhibits. More...

Trailblazers Keynote (Room Aurora Exhibit Hall 3, Center Stage)

08 Feb 20
11:00 AM - 11:30 AM
Speaker(s): Craig Bujarsky ; Peter Pilalas
It is a disruptive time in the fuel business, but the NATSO membership is full of truckstops and travel centers who are employing strategies to pro... More...

Dedicated Trade Show Hours (Room Aurora Exhibit Hall 3)

08 Feb 20
11:30 AM - 12:30 PM
Connect with industry partners in booths and tabletop exhibits. More...

Digitizing the Customer Journey for a Seamless, Engaging Experience: Keynote and Lunch on the Show Floor (Room Aurora Exhibit Hall 3, Center Stage)

08 Feb 20
12:30 PM - 1:30 PM
Speaker(s): Herb Hargraves ; Lisa Mullings ; Mike Lawshe ; Sarak Prorok
Today customers are interacting with retailers before they arrive. They are downloading your app, placing their order, reading from other customers... More...

Dedicated Trade Show Hours (Room Aurora Exhibit Hall 3)

08 Feb 20
1:30 PM - 2:30 PM
Connect with industry partners in booths and tabletop exhibits. More...

The When, What Equipment and How Much of Electric Vehicle Charging: Learning Lab (Room Crest 4)

08 Feb 20
2:45 PM - 3:30 PM
There are more than 1 million electric cars on roads across the United States, and almost every vehicle manufacturer ... More...

Unboring: How Branding Guides Remarkable Customer Experiences (Room Crest 5)

08 Feb 20
2:45 PM - 3:30 PM
Speaker(s): Ernest Harker
Despite the success of e-commerce and delivery concepts, brick-and-mortar retail is not dying but boring brick-and-mortar retail is. In today&rsquo... More...

Wellness Break (Outside Crest Rooms)

08 Feb 20
2:45 PM - 5:15 PM
Sponsored by:      More...

Frictionless Payments: The Pros and Cons and What Your Truckstop Should be Doing (Room Crest 5)

08 Feb 20
3:45 PM - 4:30 PM
Speaker(s): Karen Dyer
The use of kiosk ordering and self-checkout lanes, which are often referred to as frictionless payments, has increased, and the public is getting u... More...

Hear from the PR Pros: How to Proactively Handle Negative Feedback Online (Room Crest 4)

08 Feb 20
3:45 PM - 4:30 PM
Speaker(s): Dan Ronan ; Kate Bentley United States ; Olivia Young ; Tiffany Wlazlowski Neuman
Whether you check your truckstop’s online reviews daily or haven’t claimed your Google Business listing, you can be sure pote... More...

Grow Your Bottomline and Customer Connections with a Loyalty Program (Room Crest 4)

08 Feb 20
4:45 PM - 5:30 PM
Speaker(s): Chuck White
Today, creating a direct relationship with customers to foster a connection is critical to retail success. But what types of rewards resonate best ... More...

What Behavioral Economics Tells Us About Selling to Retail Customers (Room Crest 5)

08 Feb 20
4:45 PM - 5:30 PM
Speaker(s): Arjun Chakravarti
Retailers spend a majority of their time and resources thinking about what to sell, not necessarily how to sell it. However, the social science kno... More...

NATSO PAC Party (Room Upper-level of Mountain Pass Sports Bar)

08 Feb 20
5:45 PM - 7:30 PM
PAC contributors welcome. Stop by the NATSO booth for more information. Closed to press.  More...

Plan for Tomorrow’s Truck Engines and Trucking Economy at NATSO Connect: Breakfast and Keynote on the Show Floor (Room Aurora Exhibit Hall 3, Center Stage)

09 Feb 20
8:00 AM - 9:00 PM
Speaker(s): Bob Costello ; John Farrell , PhD
Bob Costello, senior vice president and chief economist at the American Trucking Associations, is back by popular demand to provide insight into th... More...

Dedicated Trade Show Hours (Room Aurora Exhibit Hall 3)

09 Feb 20
9:15 AM - 11:00 AM
Connect with industry partners in booths and tabletop exhibits. More...

Trailblazers Keynote (Room Aurora Exhibit Hall 3, Center Stage)

09 Feb 20
11:00 AM - 11:30 AM
Speaker(s): Dale Elks ; Matt Van Zanten
It is a disruptive time in the fuel business, but the NATSO membership is full of truckstops and travel centers who are employing strategies to pro... More...

Dedicated Trade Show Hours (Room Aurora Exhibit Hall 3)

09 Feb 20
11:30 AM - 12:30 PM
Connect with industry partners in booths and tabletop exhibits. More...

Surviving Isn’t Thriving: Strategies for Tackling Changes in the Talent Landscape: Lunch and Keynote on the Show Floor (Room Aurora Exhibit Hall 3, Center Stage)

09 Feb 20
12:30 PM - 1:20 PM
Speaker(s): Annamarie Mann
In a high-turnover industry, attracting and retaining employees is paramount to being successful.  And if we’re honest, it can feel like... More...

Foundation Board of Directors Meeting (Room Summit 8/9)

09 Feb 20
1:30 PM - 2:30 PM
Closed to press. More...

NATSO Board of Directors Meeting (Room Summit 8/9)

09 Feb 20
3:30 PM - 5:30 PM
Closed to press. More...