12 May 19
1:00 PM
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5:00 PM
Speaker(s):
Brad Mann ; Dave Edwards ; David Begin ; Mike Black ; Rocky Crossland
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If you have decided to invest in the car wash industry, this seminar is for you! During this ...
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13 May 19
8:00 AM
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9:00 AM
Speaker(s):
Doug Stephens
In this fascinating talk, Doug Stephens will tackle the future of consumerism. He’ll shed light on the key shifts in economics, demographics,...
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13 May 19
9:15 AM
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10:15 AM
Speaker(s):
Ed Rensi ; Ryan Essenburg
In this session, Ryan Essenburg will use his family’s 50 years of experience in private car wash ownership along with his personal experience...
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13 May 19
9:15 AM
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10:15 AM
Speaker(s):
Charlie Borchard
Water and sewer costs are continuing to rise, we calculate an average across the country of $8.20 per thousand gallons combined. In an express tunn...
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13 May 19
9:15 AM
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10:15 AM
Speaker(s):
Anthony Analetto
Imagine a day when a car wash won’t be defined by the management of its staff, but by the absence of it. Imagine a day where owner-operators ...
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13 May 19
9:15 AM
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10:15 AM
Speaker(s):
Dan Eisenhauer ; John Roush ; Lanese Barnett
Creating a memorable experience for your customers when they come on your site is differentiating washes from their competition. Come and hear crea...
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13 May 19
9:15 AM
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10:15 AM
Speaker(s):
Jimmy Starnes ; Mike Black ; Orlando Scott
In this session, hear from your peers on how they’ve navigated difficult conversations with unhappy customers. Hear real world examples about...
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13 May 19
9:15 AM
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10:15 AM
Speaker(s):
Doug Stephens
Ninety percent of the data that exists today was created within the last two years. And while the sheer volume and velocity of data is definitely a...
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13 May 19
9:15 AM
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10:15 AM
Speaker(s):
Claudia St. John
Times are changing. Older workers (“Traditionals” and “Baby Boomers”) are delaying their retirement and holding positions t...
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13 May 19
9:15 AM
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10:15 AM
Speaker(s):
Derek Kaufman
As cars get even more sophisticated, it introduces new challenges for the car wash industry. Technology continues to evolve, so there is always som...
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13 May 19
10:30 AM
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11:30 AM
Speaker(s):
Miguel Gonzalez
This session will help owners and operators understand current and upcoming customer experience technology trends.
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13 May 19
10:30 AM
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11:30 AM
Speaker(s):
Brett Meinberg ; Justin Salisbury ; Ralph Nasca ; Riley Murphy ; Tyler Slaughter
The car wash industry’s vibrant online community comes to life in this ask-the-experts panel. Industry representatives will hold interactive ...
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13 May 19
10:30 AM
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11:30 AM
Speaker(s):
Brad Mann ; Marcus Kittrell ; Mike Black
How do you grow a subscription program quickly? Arm your employees with sales tools and incentives to get your customers on board. We will discuss ...
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13 May 19
10:30 AM
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11:30 AM
Speaker(s):
Doug Stephens
Ninety percent of the data that exists today was created within the last two years. And while the sheer volume and velocity of data is definitely a...
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13 May 19
10:30 AM
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11:30 AM
Speaker(s):
Nancy Friedman
This is a special program for Internal Customer Service. We call it the Forgotten Art. And you’ll notice a word in the title you might not re...
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13 May 19
10:30 AM
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11:30 AM
Speaker(s):
Claudia St. John
Times are changing. Older workers (“Traditionals” and “Baby Boomers”) are delaying their retirement and holding positions t...
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13 May 19
10:30 AM
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11:30 AM
Speaker(s):
Derek Kaufman
As cars get even more sophisticated, it introduces new challenges for the car wash industry. Technology continues to evolve, so there is always som...
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13 May 19
2:00 PM
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2:20 PM
Speaker(s):
Richard Johnson
See how computer vision and machine learning can monitor your tunnel and stop your conveyor when collision threats are detected. Learn how you can ...
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13 May 19
3:00 PM
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3:20 PM
Speaker(s):
Brent Wignall
Sit back, relax and join us for a virtual car wash tour viewing party. You’ll get the inside scoop on the unique ways Wiggy Wash is standing ...
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13 May 19
3:30 PM
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3:50 PM
Speaker(s):
Jimmy Starnes
Good customer service is all about consistency. From knowing your customers to providing standardized service, today’s clientele continue to ...
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13 May 19
4:30 PM
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4:50 PM
Speaker(s):
Jacquelyn Bridge ; Steve Gaudreau
Online video training ensures that every new hire receives the exact same complete training, reduces initial training time by 80%, and improves new...
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14 May 19
9:15 AM
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10:15 AM
Speaker(s):
Adam Korngold
Learn how advances in point of sale technology allow you to hyper-target your customers with new marketing capabilities.
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14 May 19
9:15 AM
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10:15 AM
Speaker(s):
Dale L. Reynolds
Learn ideas for developing a plan to grow your Self-Serve Car Wash Business.
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14 May 19
9:15 AM
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10:15 AM
Speaker(s):
Joe J. Thissen
After building a thriving business, entrepreneurs often hope their companies will perpetuate into the future. Doing so will enable you to have the ...
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14 May 19
9:15 AM
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10:15 AM
Speaker(s):
Mary Kelly PHD, CSP, Commander, USN (ret)
The economic and political landscape is rapidly changing in the U.S. as well as in Europe and Asia. Sociopolitical events are impacting the financi...
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14 May 19
9:15 AM
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10:15 AM
Speaker(s):
Georganne Bender ; Rich Kizer
The unique and sometimes outrageous things businesses do to stand tall in a crowd of competitors! It’s a competitive world out there. A busin...
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14 May 19
9:15 AM
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10:15 AM
Speaker(s):
John Warrillow
In January 2013, Avis Budget Group announced they had acquired ZipCar and its 760,000 subscribers for $491 million. Three months later, Morningstar...
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14 May 19
10:30 AM
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11:30 AM
Speaker(s):
George C. Odden
Join a detailed discussion of the rapid consolidation in the car wash industry and the introduction of new sources of financing.
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14 May 19
10:30 AM
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11:30 AM
Speaker(s):
Mandi Brower ; Sally Dahm Grant
The car washing business is good for everybody right now, right? But to differentiate yourself, you always have to do better. Put out a clean car q...
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14 May 19
10:30 AM
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11:30 AM
Speaker(s):
Aaron Newton ; Nick Rodia ; Ty Dubay ; Zak Hemphill
The car wash industry is intensely competitive, which can make it difficult to engage customers and build loyalty. Several factors directly influen...
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14 May 19
10:30 AM
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11:30 AM
Speaker(s):
Mary Kelly PHD, CSP, Commander, USN (ret)
The economic and political landscape is rapidly changing in the U.S. as well as in Europe and Asia. Sociopolitical events are impacting the financi...
More...
14 May 19
10:30 AM
-
11:30 AM
Speaker(s):
Georganne Bender ; Rich Kizer
The unique and sometimes outrageous things businesses do to stand tall in a crowd of competitors! It’s a competitive world out there. A busin...
More...
14 May 19
10:30 AM
-
11:30 AM
Speaker(s):
John Warrillow
In January 2013, Avis Budget Group announced they had acquired ZipCar and its 760,000 subscribers for $491 million. Three months later, Morningstar...
More...
14 May 19
10:30 AM
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11:30 AM
Speaker(s):
Kevin J. Steeland
Every day, businesses of all sizes ask themselves: What does Google want now? You work hard managing the day to day operations of your business. Ke...
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14 May 19
1:30 PM
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1:50 PM
Speaker(s):
Craig Celentano ; Ryan Molinelli
Most tunnels already have the equipment needed to put out a clean, dry and shiny car. In this session, we'll cover adjustments operators can ma...
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14 May 19
2:30 PM
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2:50 PM
Speaker(s):
Lawrence Stovall
Our presentation will overview the necessity for car washes to align with the automotive industry’s advances in technology. The Internet of T...
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14 May 19
4:00 PM
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4:20 PM
Speaker(s):
Chuck Mullen ; Jeff Brooks
Recognizing the importance of planning your end game will deliver the ultimate goal of peace of mind. Our expert team of accountants and business a...
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14 May 19
4:30 PM
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4:50 PM
Speaker(s):
James McClimond
The Economist once described the popularity of bottled water as “one of capitalism’s greatest mysteries.” Considering that a sign...
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14 May 19
5:00 PM
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5:20 PM
Speaker(s):
Claudia St. John
Do you have the right strategies to attract entry level and hourly talent. Have you done everything in your power to retain that talent and reduce ...
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15 May 19
9:45 AM
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10:45 AM
Speaker(s):
Carl Howard ; Justin Alford ; Robert Dubinsky
Hear directly from your peers as they reveal their thoughts on key trends and challenges that will impact the car wash market in the next few years.
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15 May 19
9:45 AM
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10:45 AM
Speaker(s):
Orlando Scott ; Tayler Gothard ; William Hilton
Hear from other operators how they’ve successfully navigated generational differences across the workforce and turned their millennial employ...
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15 May 19
9:45 AM
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10:45 AM
Speaker(s):
Andi Watkins ; Brian Krusz ; Ryan Blanchard
Learn from your peers and share marketing tricks to boost business and attract community attention. From building upgrades to new offerings and onl...
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15 May 19
9:45 AM
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10:45 AM
Speaker(s):
Jerry Nix ; Scott Thomas ; Sydney King
Self-serve operators! Join us for an interactive panel discussion on the issues facing you in today’s business environment. Join this session...
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15 May 19
9:45 AM
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10:45 AM
Speaker(s):
Eric Frankenberger ; Justin Cialella ; Tom Staker
Protect your fast lube assets by discovering AOCA’s new training module on NIST Handbook 130 engine oil and transmission product labeling and...
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